VIA BALKANIKA DMC, an entity of Unikkorn Ltd, 20-22 Wenlock Road, London, N1 7GU, United Kingdom is a destination and event management company servicing all of the Balkans, Europe and beyond. Our team design, manage and execute events such as conferences, congresses, gala dinners, cocktail receptions, awards nights, themed events, brand activations and product launches. We also specialise in creating team building programs, guided tours, and corporate group activities. to our private, corporate or association clients (the “Client”).
It is VIA BALKANIKA DMC utmost concern to constantly improve its services in order to best meet the needs of its Clients. To this end, VIA BALKANIKA DMC may collect and store certain information, including personal data of people like you. VIA BALKANIKA DMC takes the protection of your personal data very seriously in all of its business processes. This Data Protection Statement is meant to help you understand how data are collected, processed and stored to meet legal requirements and VIA BALKANIKA DMCs data protection standards.
It will be very difficult and, in most countries, even impossible for VIA BALKANIKA DMC to provide you services if you refuse to allow VIA BALKANIKA DMC to process your data. For this reason, by providing personal data to VIA BALKANIKA DMC, you agree to be legally bound by and explicitly consent to this Data Protection Statement, as it may be amended from time to time. If you do not agree to this Data Protection Statement or cannot form a legally binding contract, VIA BALKANIKA DMC would not be able to process your personal data.
1. Scope of this Data Protection Statement
This Data Protection Statement applies to all services offered by VIA BALKANIKA DMC.
This Data Protection Statement does not apply to services offered by other companies or individuals. This Data Protection Statement does not cover the information practices of other companies and organizations who advertise VIA BALKANIKA DMC services or any third party operating any website to which the VIA BALKANIKA DMC website or other digital asset may contain a link.
2. Data collected and method of collection
VIA BALKANIKA DMC collects general and personal data concerning you from:
you when you provide your details to VIA BALKANIKA DMC;
its Clients (in such cases, Client must ensure that it is entitled to disclose such data and that you are aware of the various matters detailed in this Data Protection Statement);
participants at Client’s meetings and events organized by VIA BALKANIKA DMC;
users of VIA BALKANIKA DMC’s or Client’s websites; and third parties (such as online service provider or single sign on authority).
Following the reception of the data, an electronic profile is created in VIA BALKANIKA DMC tools for each person or entity (the “Contact Profile”).
The Contact Profile may contain but is not limited to:
name;
gender;
date of birth;
address;
phone numbers;
email addresses;
nationality
physical location data during an event
ADA (American Disability Act) information
food or allergies preferences
emergency contact information
organization or company of employment and/or job title;
field of activity and/or interest;
credit card references/numbers;
travel destinations;
travel schedules;
travel preferences;
accommodation preferences;
other communicated preferences;
passport; and
visa details.
additional information as requested by Clients on events
By attending an event, individual authorizes, free of charge and without consideration of any kind whatsoever, that any image and sound recording made in connection with the event, by video and/or audio recording, and/or photograph on which it appears, may be used, reproduced, modified and broadcast on any medium known or unknown to date and in particular on social networks or its Sites, by Dorier or by any MCI Group company within the meaning of the regulations in force, or their partners, for the duration of exploitation of the video and/or audio recordings, and/or photographs.
3. Purpose of data collection
VIA BALKANIKA DMC uses the data collected to provide, maintain, protect and improve the overall quality of its services. Data collection is also meant to protect VIA BALKANIKA DMC and its users. VIA BALKANIKA DMC does not collect more data than is necessary to fulfil such purposes.
In addition to creating Contact Profiles, VIA BALKANIKA DMC uses your data for the following purposes and for which you give your consent:
a) Bookings: The Contact Profiles are stored in a database as a reference document to be consulted each time a booking is to be made. When a booking is made, VIA BALKANIKA DMC creates a booking code that contains all of the personal data along with the booking information that is needed to fulfil your request and to fulfil regulatory requirements for certain destinations. To make bookings, VIA BALKANIKA DMC might need to transfer personal data to various third-party travel suppliers (such as airlines, hotels, car rental companies, online booking tool companies, safety and security tracking providers and computer booking systems) within your home country or in another country where you may be traveling and often also to government bodies for certain destinations.
Legal basis: Consent, contract;
b) Consolidation of travel data: At the request of a Client, VIA BALKANIKA DMC or a third party may prepare information reports that summarize and analyse the expenditures per destination, per travel supplier, etc. Such reports which may include certain personal data from your Contact Profile are then submitted to the requesting Client.
Legal basis: Consent, legitimate interest;
c) Compliance with travel policy: At the request of a Client, VIA BALKANIKA DMC may report on your compliance with the event compliance policy, budget compliance policy or travel policy of such Client and identify any exceptions to the compliance.
Legal basis: Consent, legitimate interest;
d) New products and services: With the goal of improving services and based on the data given to MCI, MCI may send you additional information related to your current or future event(s) and/or trip(s). An example might be a list of restaurants near a specific hotel in the destination city or parking facilities at the departure airport.
Legal basis: Consent, legitimate interest;
e) Promotion and marketing: VIA BALKANIKA DMC may use your data to personalize your experience on the VIA BALKANIKA DMC website by presenting advertisements that are more relevant to you, to send you marketing communications that we believe may be of interest to you, including information about our services, case studies, thought leadership or whitepapers, blog updates, etc. For example, VIA BALKANIKA DMC uses third-party service providers to present services and offers tailored to the preferences and interests demonstrated by your online activity over time. VIA BALKANIKA DMC may use your data for promotion and marketing purposes for VIA BALKANIKA DMC ’s current or prospective Clients and/or third parties in VIA BALKANIKA DMC ’s industry. VIA BALKANIKA DMC may use your data to personalize your experience on the event website by presenting advertisements that are more relevant to you and to send you marketing communications as chosen by you in the registration process. VIA BALKANIKA DMC may use the data to analyse trends in order to propose other services to its Clients, such as new events or other services.
Legal basis: Consent, legitimate interest;
f) Technical data: VIA BALKANIKA DMC, or third parties instructed by VIA BALKANIKA DMC, evaluate this data purely for statistical purposes and only in an anonymised form, in order to optimize VIA BALKANIKA DMC ’s website and increase user-friendliness, efficiency and safety. VIA BALKANIKA DMC may in particular use technical data to measure the success of VIA BALKANIKA DMC marketing campaigns, compile statistics about VIA BALKANIKA DMC website usage and response rates, and use aggregated personal data calculate the percentage of VIA BALKANIKA DMC users who have a particular telephone area code.
Legal basis: Consent, legitimate interest;
g) Other purposes: VIA BALKANIKA DMC may use your data as VIA BALKANIKA DMC believes to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce VIA BALKANIKA DMC ’s terms and conditions; (e) to protect VIA BALKANIKA DMC ’s operations; (f) to protect VIA BALKANIKA DMC ’s rights, privacy, safety or property, you or others; and (g) to allow VIA BALKANIKA DMC to pursue available remedies or limit the damages that VIA BALKANIKA DMC may sustain; (h) to allow you to apply for an VIA BALKANIKA DMC job offer.
Legal basis: Consent, legitimate interest.
VIA BALKANIKA DMC will ask your consent before using data for a purpose other than those that are set out in this Statement subject to mandatory laws.
4. Duration of storage
General and personal data will be kept by VIA BALKANIKA DMC only as long as reasonably necessary taking into consideration its need to answer queries or resolve problems, to provide improved and new services and to comply with legal requirements under applicable laws or with inquiries from Clients on past events or travel activities. VIA BALKANIKA DMC will retain general and personal data during a maximum period of five years if no specific legal requirement. For applicants, the data will be retained for a maximum period of two years.
You may cancel/delete your VIA BALKANIKA DMC account by sending an email to our Data Protection Officer: privacy@mci-group.com.
5. Location of storage and controller of data base
The Contact Profiles that VIA BALKANIKA DMC maintains are stored in cloud-based central databases at third-party providers’ location in Europe, United States and Asia. Third-party providers have signed our dedicated data protection clauses.
Any transfer of your Data outside the European Economic Area shall only take place with appropriate safeguards in place, such as contractual terms in compliance with applicable data protection laws and regulations.
6. Your duties
You must ensure that the data you provide us with are:
correct
accurate;
current;
truthful; and
compliant with any applicable laws.
In particular, since VIA BALKANIKA DMC will mainly use email communications with you, you are required to notify us of any modification of your email address. Alternatively, you can directly update your Contact Profile.
VIA BALKANIKA DMC is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities. VIA BALKANIKA DMC does not target the digital asset to children less than fourteen (14) years of age or knowingly collect information from children for the purpose of selling products or services.
7. Transfer and communication of data
7.1 In general
VIA BALKANIKA DMC is a worldwide company with offices in over 31 countries across Europe, the Americas, Asia and the Middle East. Your personal data may therefore be transferred to and outside of Switzerland, including in countries whose data protection laws may be different from, and less stringent than, those in your country of residence. You hereby agree and give your consent to VIA BALKANIKA DMC to transfer and communicate your data as follows:
a) Transfers within the VIA BALKANIKA DMC group: Transfers are made throughout VIA BALKANIKA DMC and its subsidiaries to support its activities and/or services.
b) Transfer to third-parties: VIA BALKANIKA DMC works with certain third parties to obtain support services in connection with travels, meetings and events services and/or other VIA BALKANIKA DMC services to its Clients, such as emergency online booking services, hotel booking services, ground transportation requirements or airline ticket issuance, badge provider and, in some cases, personal data will be shared with these third parties in order to pursue VIA BALKANIKA DMC’s mission and goals. VIA BALKANIKA DMC may also transfer personal data to third parties at the request of its Clients. For example, to sponsors and exhibitors or to other third parties for data consolidation or tracking services to generate statistics. During events or congresses, sponsors or exhibitors may scan participants or delegates’ badges with the consent of the latter. Therefore, collection and use of the personal data is governed by each sponsor or exhibitor’s privacy policy. VIA BALKANIKA DMC may transfer your data to third parties for promotion and marketing purposes as outlined under 3e) above. VIA BALKANIKA DMC may also transfer your data to a third-party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of VIA BALKANIKA DMC business, assets or stock (including in connection with any bankruptcy or similar proceedings). Prior to a transfer, third-parties (except for travel suppliers and authorized transfers such as within the EU) are required to sign a data transfer agreement with VIA BALKANIKA DMC that requires them to follow the applicable data protection laws.
As part of its activities, VIA BALKANIKA DMC works with a certain number of recurring partners who process personal data on our behalf for specific purposes:
Accor (hospitality)
ALHI (hospitality)
B-COM by PSiDEO (event management platform)
Crowdcompass (mobile event app)
CVENT (event management platform)
Deutsche Hospitality (hospitality)
DoubleDutch (mobile event app)
Entegy (benchmark)
EventsAIR (event management platform)
Hilton (hospitality)
Ilunion (hospitality)
Kempinski (hospitality)
Key4Events (event management platform)
KLIK (badge provider)
M-anage (event management platform)
Marriot (hospitality)
Melia (hospitality)
Preferred Hotels & Resorts (hospitality)
Radisson (hospitality)
Shopman
SpotMe (engagement platform)
Wyndham (hospitality)
This is not exhaustive and can be updated from time to time. We invite you to regularly consult this list to keep up to date with any changes.
c) Regulatory transfers: VIA BALKANIKA DMC may be required by law to transfer data to governments and regulatory and/or supervisory authorities.
7.2. Electronic transfer of data
If you visit VIA BALKANIKA DMC’s website your data will be transported via an open publicly accessible network. The data might therefore be transmitted across national borders. This involves notably the risk that your data may be intercepted and read by third parties, allowing such third parties to infer an already existing or future business relationship between you and VIA BALKANIKA DMC.
Furthermore, you are notified that information you transmit or allow to be transmitted to you by VIA BALKANIKA DMC via an electronic medium, in particular via e-mail, SMS, contact forms, etc. are usually unencrypted and therefore neither confidential nor secure. Even in the event of an encrypted transmission, sender and recipient remain unencrypted in each case. Third parties may therefore be able to infer an existing or future business relationship between you and VIA BALKANIKA DMC.
If you provide VIA BALKANIKA DMC with personal information, your personal data may be transferred by VIA BALKANIKA DMC to countries whose data protection laws may be different from, and less stringent than, those in your country of residence as set forth above. Your personal data may in particular be transferred to the United States. You are hereby notified that your personal data might be accessed by governmental authorities in such countries (in particular by US authorities).
8. Security and organizational measures
To ensure the safety of your data on VIA BALKANIKA DMC’s website and systems, VIA BALKANIKA DMC has implemented appropriate technical, contractual, administrative, physical and organizational measures to protect your personal data from loss, destruction, unauthorized access, accidental or unlawful disclosure and manipulation. These measures are subject to continuous development in accordance with technological progress and are periodically reviewed to comply with all applicable privacy laws. However, we cannot and do not guarantee the security of your personal data and therefore cannot assume any liability in this respect.
Only authorized VIA BALKANIKA DMC staff, third party companies’ (i.e. service providers) staff or our Clients’ authorized staff (who have contractually agreed to keep all information secure) have access to your personal data. All VIA BALKANIKA DMC staff who have access to your personal data are required to adhere to the staff confidentiality regulations and all third-party employees who have access to your personal data have signed non-disclosure agreements. In addition, data transfer agreements are in place with third-party companies that have access to your personal data to make sure these data remain secure.
9. Your rights
In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification of your Data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable. Moreover, you have a right to lodge a complaint with a supervisory authority.
Under certain conditions you also have the right to have your personal data that is stored by VIA BALKANIKA DMC blocked and deleted, unless VIA BALKANIKA DMC has to keep these data for legitimate business or legal purposes. For more information, you should contact the Data Protection Officer at the above-mentioned e-mail address
To contact VIA BALKANIKA DMC with questions or issues about VIA BALKANIKA DMC’s data processing, you should contact the Data Protection Officer at the following e-mail address: privacy@mci-group.com.
As per GDPR requirements, VIA BALKANIKA DMC gives you many choices regarding VIA BALKANIKA DMC’s use and disclosure of your personal data for marketing purposes (right to be forgotten, to modification, to limitation…). By contacting the Data Protection Officer at the above-mentioned e-mail address, you may opt-out from receiving future electronic marketing messages from VIA BALKANIKA DMC and request that we not share your personal data with unaffiliated third parties for their marketing purposes. VIA BALKANIKA DMC will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, VIA BALKANIKA DMC will not be able to remove your personal data from the databases of unaffiliated third parties with which VIA BALKANIKA DMC has already shared your personal data (i.e., to which we have already provided your personal data as of the date that we implement your opt-out request). Please also note that if you do opt-out of receiving marketing-related messages from VIA BALKANIKA DMC, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.
10. Changes
This Statement may be revised and updated by VIA BALKANIKA DMC from time to time to comply with statutory data protection and privacy laws. VIA BALKANIKA DMC will post any statement changes on its website and, if the changes are significant, VIA BALKANIKA DMC will send a notice to the e-mail address provided in your Contact Profile.
11. Cookie Policy
What is a cookie?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our functional/performance, marketing, statistical purposes.
How do we use cookies?
More specifically, we use cookies and other tracking technologies for the following purposes:
to enable certain functions of the website,
to provide analytics,
to store your preferences ad, personalize the content,
to improve the user experience
to enable advertisements delivery, including behavioral advertising
to share on social networks
What are your choices regarding cookies?
When you visit VIA BALKANIKA website for the first time, you will be asked to set your cookies preferences. You can modify your preferences at any time on our website.
If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser:
For Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
For Safari™: https://support.apple.com/en-us/HT201265
For Chrome™: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
For Firefox™: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For Opera™: https://help.opera.com/en/latest/web-preferences/
etc…
However please note that if you delete cookies or refuse to accept them, some features of the VIA BALKANIKA website may not work properly, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies?
If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. You can learn more about cookies and the following third-party websites:
AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/
